I tried the 866 customer support # at apple to tell them about my unpleasant experience with 3rd Street Apple, and was routed around in circles being on hold for 12 minutes at a time - got nowhere. The Beverly Center apple store handled this 1000% better than the 3rd Street Promenade Store did - just got back the Macbook Pro, entirely repaired for $310, just like the 1st genius as 3rd Street Promenade told me would/should happen, overruling the 2nd set of geniuses Adrian, Phillipe and Matt.
MAC GENIUS BAR BEVERLY CENTER UPDATE
And the moderator looks to have removed my ability to edit my post.Īn update to the discussion (which I will repost separately when the moderator removes these ones which s/he's altered) - apparently this happened to other people as well - enough to bring a class action suit on apple forcing them to repair the issue: How do we do this? The above posts at 9:25a and 9:57a are not my language at all. Moderator, I'd prefer to remove this entirely if you are going to change the meaning of it. I never did get a feeback solicitation emailed about this appointment either, I wonder why.Įach time I look at this post - the moderator has edited it again into something different than I said. Does Apple want to satisfy its customers anymore or what? I'm currently typing this post from a PC.
![mac genius bar beverly center mac genius bar beverly center](https://s3-media0.fl.yelpcdn.com/bphoto/imAxed-tWnxblng4Vel8Lg/o.jpg)
I am someone who has owned apple's first everything since the 80's, and have worked on two Apple commercials myself. Especially when this is the 2nd time the logic board fried on this computer. I do not want to pay extra for damage the computer did to itself. I really appreciate any expert support from the community here if you disagree with the 2nd geniuses because I am complaining through official channels. But the shattering must have removed the surface pressure from the expanded plastic and therefore the trackpad became fully functional again in its shattered state and that's how I've been using it for quite some time. Doing this one day the plastic on the trackpad actually shattered from clicking it.
![mac genius bar beverly center mac genius bar beverly center](https://s3-media0.fl.yelpcdn.com/bphoto/cpQLfx3tVZv-QcWr24RyTg/l.jpg)
So it would click, but only if I pressed really really hard. The plastic must have expanded from the heat.
![mac genius bar beverly center mac genius bar beverly center](https://fastly.4sqi.net/img/general/600x600/95756_2HzvF8nvyoNj9SZ2nN3fHIO8xV7e-f6TBjUl3eE35Eo.jpg)
How can the perfectly symmetrical ripple wave in the plastic which goes top to bottom through a half inch of plastic be created by impact damage? And that the plastic piece below is not warped would mean I would have had to have removed the bottom piece of the computer, dropped it, then put it back on, in order for it to not be warped like its top half.Īre there any expert eyes out there who have an opinion on this keeping in mind the symptoms?Īdditionally when the computer was its hottest, the trackpad would not click. Without barely looking at it, without taking it in the back, and without listening to or believing anything I told him, the Genius Bar are calling this impact damage - overriding the previous genius's assessment. So I took it home to get the data off the hard drive, but when I brought it back a few days ago, the new 'genius' made a different diagnosis. So the genius guy took it in the back, opened it up, diagnosed a fried logic board and said "For $310 we'll fix up anything in the computer, you'll get it back good as new." In 2010 the logic board also fried and was replaced, and the heat cooling system was then replaced - looks like the same issue all over again.
![mac genius bar beverly center mac genius bar beverly center](https://static.wikia.nocookie.net/ipod/images/0/04/Apple_Retail_Reopening_Soon.png)
At the genius bar I pointed out that the computer was so hot I could barely hold it, so hot the computer had warped it's own plastic casing where it connects to the power source.